Frequently Asked Questions

❓ Frequently Asked Questions (FAQ)

🕒 How long does delivery take?
Orders are typically delivered within 10–15 business days, depending on your location. You’ll receive tracking information once your order ships.

🌍 Do you ship internationally?
Yes, we ship to most countries. If your location isn’t supported, you’ll be notified during checkout.

❌ Can I cancel my order?
Orders can be cancelled within 12 hours of purchase, as long as they haven’t been processed or shipped. Contact us immediately if you need to cancel.

📦 What if my item arrives damaged or incorrect?
Please email us within 7 days of delivery with photos of the issue. We’ll review your request and offer a refund or replacement if eligible.

🔍 How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use it to monitor your delivery status.

💳 What payment methods do you accept?
We accept secure payments via major debit and credit cards, processed through trusted gateways like Paystack, PayFast, or others depending on availability.

🛒 Are your products in stock?
We work with verified suppliers to fulfill orders. Product availability is updated regularly, and we only list items that can be shipped promptly.

💸 Do you offer refunds?
Yes, we offer refunds for damaged, defective, or incorrect items. Please refer to our Refund Policy for full details.